Effective communication is one of the cornerstones of great leadership. As a new manager, learning how to communicate clearly and confidently can set you and your team up for success. In this interactive webinar we will explore essential communication strategies tailored to first-time managers, including how to provide constructive feedback, navigate tough conversations, and foster collaboration within your team. Join us to unlock the skills you need to lead with impact and confidence.
Learning Outcomes
By the end of this class, students will be able to:
- Describe how to convey expectations and engage in active listening to foster open and productive dialogue with their team.
- Discuss strategies and tips to provide staff with constructive feedback
- Resolve misunderstandings with professionalism and empathy
- Explore effective communication strategies
Instructor
Tiffany Duck is a consultant and owner of LitDext LLC, a literacy and information services company. She has thirteen years of experience as a public library manager in various types of library systems. As an Executive Team member, she built long-lasting relationships with community ambassadors and partners, and helped to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the libraries’ reach into the community. Tiffany is an adjunct instructor in the Library and Information Science programs at UNCG and the University of Alabama.
Intended Audience
- Public library
- Academic library: 4 year and graduate
- Academic library: 2 year
Lyrasis Learning events are delivered using the Zoom videoconferencing platform and will have AI-generated captions available. American Sign Language (ASL) interpretation is available upon request. If you need ASL or other accommodations to support your participation in the course, please contact us at es@lyrasis.org at least 2 weeks in advance of the event or as soon as possible. Conflict is inevitable in any workplace, but as a new manager, how you handle it can define your team dynamics. Join us for the third part of this management series where you will learn practical strategies to navigate and resolve conflicts effectively. Let’s discuss how we can turn challenging situations into opportunities for growth and collaboration. With real-world examples, and actionable tips, you’ll gain some insights to address conflicts to maintain a positive team environment.