Show your work! Documenting organizational practices is an on-going, but often neglected, area of operations. Any library can benefit from adding to or improving its work documentation. Why? Because documentation encourages knowledge sharing, allows teams to look at processes with fresh eyes, mitigates disruption with staff turnover, and improves consistency and accuracy. It can also be an important tool for demonstrating value and building strategic direction. These two sessions will introduce the foundational concepts of process documentation, show participants how to take stock of current documents, and teach the cycle of documentation with examples.
Learning Outcomes
By the end of this class, students will be able to:
Identify types and formats of documentation
Compare existing documentation to examples and checklist
Evaluate gaps or shortfalls for improvement
Identify types and formats of documentation
Outline steps to create new documentation for their organization
Formulate the type and format most effective for the document
Instructor
Carleigh E. Hill, MA, MLIS, is currently the Library Consortium Services Manager for Washington Community and Technical Colleges. She assists with systems work (Alma/Primo), provides training and collaboration opportunities, works with vendors to support current products and negotiates new service contracts. Previously she was a librarian at Whitworth University wearing many hats. Her interest in documentation grew throughout her diverse professional background in pool management, college media advising and public library circulation.